Job Opportunity: Recruitment of Customer Service Representative at Brit property Nigeria Limited

Job offer: Job title: Recruitment of Customer Service Representative at Brit property Nigeria Limited

job description: Brit Property Nigeria Limited is a reputable real estate company engaged in providing land properties and land banking investments. We have been in existence for over 10 years with a commitment to investing and selling land in prime areas experiencing urbanization, we appreciate and understand the needs of like-minded, up-and-coming individuals and groups, as well as investors and legal persons.

We are recruiting to fill the position below:

Position: Customer Service Representative
Place of work: Lagos
Job type: Full time

Summary of work

  • As a Customer Service Representative at Brit Property Nigeria, you are responsible for helping customers understand our products, answering questions regarding their concerns or enquiries. You can sometimes be perceived as having a role in sales


job description

  • Acquire a comprehensive knowledge of the Company’s products and services in order to respond effectively to customer inquiries and complaints.
  • Build professional relationships with customers by acknowledging and resolving customer complaints over the phone, email and in person.
  • Develop strategies to recover funds for the business, either through resale or renewals.
  • Achieve weekly service targets from renewals and resale of company products.
  • Place calls in a professional manner according to the rules of the service at all times.
  • Direct customers to the company’s website if necessary.
  • Prompt updating of client records, including notes on all interactions.
  • Create and maintain reports on all customer interactions.
  • Attend weekly staff and department meetings.
  • Participate in team building activities.
  • Persuade customers to take surveys.
  • Strategize and share insights to improve customer service experiences.
  • Make recommendations to management to improve the customer experience.
  • Prepare weekly and monthly activity reports and send them quickly to your line manager.
  • Coordinate weekly prospect site inspection and gather prospect list from site inspection and follow up promptly to close business.
  • Promptly email customers about the ongoing development of our domain.
  • Handle existing customer calls received from front desk staff.
  • Submit a weekly report and notify your supervisor of issues.
  • Concentrate on work activities at all times, except during your break time.
  • Have a daily to-do list and complete it daily.
  • Perform other duties assigned by your supervisor or authority.

Job specification
You should bring the following qualifications, skills and behaviors to the position:

  • A candidate must possess a B.Sc or HND degree.
  • Minimum of 2 years of experience.
  • Interpersonal skills and customer service
  • Analytical and problem solving skills
  • Multitasking and organizational skills
  • Ability to respond to a high volume of calls and/or emails on a daily basis
  • Listen and be patient
  • Time management skills
  • Ability to find the positive in any situation
  • Good verbal communicator
  • Familiar with the software used to connect with customers and collect their information
  • Quick to understand the organization’s products and markets
  • Willingness to achieve goals and improve
  • Able to collaborate with the team
  • Knowledge of Office programs will be appreciated

Why work with us?

  • A unique opportunity to work in a fast-paced, structured and real estate industry
  • A chance to be part of a very dynamic team developing the real estate space in Nigeria
  • An opportunity for personal and professional development in a rapidly growing sector.

Location: Nigeria

date of employment: Sat 17 Sep 2022 04:19:17 GMT

Apply for the job now!

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Author: Newspot Nigeria

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